Call Logger
Trusted and proven, reliable and resilient, Tadiran Telecom offers an intelligent, flexible recording solution enabling contact centers, financial institutions, transportation, utilities, public safety and other vertical markets to document all information related to business operations, protect commercial confidential information and mitigate risk.
Tadiran Telecom’s Aeonix Logger can record multimedia interactions from telephony environments and agents’ screens, across any number of locations. It provides the capability to capture, store, tag, search and replay multiple interactions.
Aeonix logger is fully integrated with the Aeonix UC&C and provides value added capabilities which optimize your organization’s operational efficiency.
Your Complete & Feature-Rich Recording Solution
- Scalable - Customizable to suit organization’s demands and needs regardless of organization size, from small to mid-sized contact centers to global enterprises.
- Centralized - centralized management for distributed system enables administrators and managers to fully control their organization from one single location including, Central configuration & maintenance, Recording search and replay as well as live call monitoring.
- Flexible - By using active recording technology the Aeonix Logger can record any device at any time without using any hardware adapters and without the need to setup switches mirrored ports. It can also be started and stopped on demand by any user directly from the phone or from their desktop application.
- Resilient - Full redundancy and high availability on all system elements such as recording servers, recorded files, database and management access. Supports distributed and centralized storage.
- Fully Integrated Solution - Allows setting up of advanced recording rules from Aeonix and sending advanced meta data for recordings of contact centers.
- PCIDSS Compliant - Supports file encryption mechanisms and prevention of private information recording capabilities.
- Standards Based - Uses SIP and CSTA to connect to Aeonix. Standard Voice file formats (GSM, PCM) and databases (MS-SQL, MySQL, Oracle).
